Transport for London, the capital’s public transportation authority, disclosed that due to a recent Sunday cyberattack, it has temporarily restricted employee access to computers and email as part of its response measures.
On Monday, the transport authority notified both the Nationwide Cyber Safety Centre and the National Crime Agency of the incident. We’re currently working to respond, evaluate, and incorporate the effects of the assault.
As of now, investigators have yet to uncover any evidence suggesting buyer information was breached during the incident.
Due to the restrictions imposed on our workforce’s email access and technical skills, we may experience delays or be unable to respond promptly to your inquiry or previously submitted webforms.
“We regret that we are currently unable to process refunds for journeys paid using contactless payment methods. Instead, our Oyster card customers can manage their refunds online through self-service.”
Although in-station and journey planning information remains accessible, Transport for London has announced that some dwell journey information, including train arrival times and TfL JamCam updates, is currently unavailable on certain platforms, specifically the official website and the TfL Go app.
Transport for London (TfL) has suspended processing applications for Oyster photo cards, as well as Zip cards, and pay-as-you-go contactless customers are unable to access their online journey history.
“TfL apologises for any disruption caused by these temporary changes, which may affect some users; our team is working diligently to restore affected services online as soon as possible.”
The Dial-a-Experience reservation system experienced a brief outage earlier this week due to internal efforts to mitigate the effects of a reported cyberattack. Despite this, current bookings have remained unaffected and continue to be honored as per Verma’s agreement.
Booking confirmations for key appointments can now be made via mobile phone, with mid-sized enterprises expected to complete their renewals in the coming days.
Despite ongoing disruptions, Transport for London (TfL) confirmed that London’s transportation network is operating “without interruption,” with no impact on public transport services or companies.
The protection of our technical methodologies and customer data is paramount to our organization. We continually monitor access to our techniques to ensure that only authorized individuals are able to gain entry. “We detected unusual activity on Sunday and swiftly implemented measures to control access,” Verma noted.
Transport for London provides a comprehensive network of services to its approximately 8.4 million metropolitan residents, encompassing London’s extensive subway, overground, and Crossrail systems, which operate in conjunction with the UK’s Department for Transport.
In July 2023, Transport for London (TfL) disclosed that the Cl0p ransomware gang had stolen the contact information of approximately 13,000 customers after hacking one of its suppliers’ MOVEit managed file transfer servers, hosted externally to TfL’s systems, in May 2023.
