tips on how to repair ANAFI USA points

Subsequent up in our “Ask Drone Lady” collection is about Parrot help. When you’ve got a query for Drone Lady, contact her right here.

Do know any option to contact Parrot? I’ve an ANAFI USA, and the opposite day I acquired a notification of a ahead digicam malfunction. As a result of the web system doesn’t acknowledge the serial quantity, I can’t get previous that time of getting “help” from Parrot. I don’t have an issue sending it to a 3rd celebration however this factor was NOT low cost, as . Any ideas?

–Steve

Hello Steve,

Thanks a lot for the sort phrases — and I hear you loud and clear. The ANAFI USA is a severe funding — and it’s tremendous irritating when one thing goes improper, particularly with a mannequin that ought to be dependable sufficient for public security groups and industrial execs.

You’re not alone in your expertise — Parrot’s direct help has gotten trickier to navigate lately, particularly for particular person customers. Since Parrot pivoted exhausting towards enterprise and authorities prospects, they’ve streamlined their help entry. That’s excellent news for his or her checking account, as evidenced by the newest Parrot Q1 2025 earnings, and it’s excellent news if you happen to’re an investor.

However it’s unhealthy information for solo operators, like your self. It’s left folks such as you in a tricky spot if the system doesn’t acknowledge your serial quantity or if you happen to’re not tied to a large-volume account.

My suggestion for Parrot help? Drone Nerds

My most popular accomplice for drone repairs additionally doubles up as a drone vendor that’s licensed by most main drone corporations: Drone Nerds.

Drone Nerds has a stellar repute within the drone neighborhood for precisely this sort of problem. Whether or not it’s a guaranty declare, elements substitute or diagnostics on that “Ahead digicam malfunction,” Drone Nerds is mostly higher at offering help for Parrot drones that particular person customers usually can’t get themselves straight from the corporate.

Annoyingly you’ll have to pay out of pocket for repairs because you’re not going straight by way of Parrot. However if you happen to can’t get in contact with Parrot, the cost is likely to be definitely worth the trouble. How a lot are you able to count on it to value? Drone Nerds instructed me that repairs sometimes value about 30% to 50% of the value of shopping for the identical drone brand-new. 

And for what it’s price, Drone Nerds could be very straightforward to get in contact with by way of their web site or through telephone at 786-708-7807 (they’re based mostly in Florida however deal with nationwide service).

While you do contact them, be clear that it’s an ANAFI USA — not the patron model — since help protocols could differ.

Completely happy flying!
-Sally

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