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Six Frequent Geek Squad Scams and How One Can Defend Against Them Geek Squad, a subsidiary of Best Buy, offers technical support services to its customers. However, like any other service provider, it’s not immune to fraudulent activities. Here are six frequent Geek Squad scams that you should be aware of: 1. Fake Technician Scam: In this scam, the caller claims to be a Geek Squad technician and asks for remote access to your computer or other devices. They may claim there is a virus on your device or some other issue. How to Defend: Always verify the identity of the person claiming to be from Geek Squad by asking for their name and badge number. If you’re unsure, hang up and call Best Buy’s customer service directly. 2. Overpriced Repairs Scam: This scam involves the technician claiming that your device needs repairs that aren’t actually necessary. They may try to sell you expensive services or products you don’t need. How to Defend: Make sure you clearly understand what’s wrong with your device and what repairs are needed before authorizing any work. Don’t rush into anything without getting a second opinion from another technician or Best Buy’s customer service. 3. Bait-and-Switch Scam: The scammer may offer you an affordable repair price, only to find out that the actual cost is much higher when the job is complete. How to Defend: Get everything in writing before authorizing any repairs. Make sure you understand what services are included and what the total cost will be. Don’t agree to anything without a clear understanding of the terms. 4. Fake Product Scam: In this scam, the scammer claims that Geek Squad is offering special deals on products or services that don’t actually exist. How to Defend: Be wary of any offers that seem too good to be true. Always verify the authenticity of the product or service by contacting Best Buy’s customer service directly. 5. Phony Warranty Scam: The scammer may claim that your device is no longer under warranty and that you need to purchase a new one from them. How to Defend: Keep all documentation related to your device, including warranties, receipts, and manuals. Verify the terms of your warranty by contacting Best Buy’s customer service directly if you have any questions or concerns. 6. False Repair Estimates Scam: The scammer may claim that your device needs extensive repairs at a high cost when it actually doesn’t need anything at all. How to Defend: Get multiple estimates from different technicians or companies before authorizing any repairs. Don’t rush into anything without getting a second opinion.