T-Cell has large plans for its T-Life app
The T-Life app, the bane of a T-Cell rep’s existence
As soon as the brand new system is opened, the client’s private information is loaded on the alternative telephone so the T-Life app will be put in and the transaction for the brand new telephone will be run by the app.
As preposterous as this all sounds, I acquired an electronic mail this afternoon from a rep who works within the Midwest for a T-Cell Approved Retailer. He has been working there for a few 12 months and needs to stay nameless, so I’ll, after all, honor that want. He stated that about 7 months in the past, T-Cell began pushing the T-Life app on reps, and he calls it “an enormous frustration for each single one in every of my coworkers and most of our prospects. Our fee system has utterly modified for the more severe.”
He calls the app “utterly inconsistent” and says that even workers cannot use it appropriately. Keep in mind, that is the app that T-Cell seems able to stake its future on. A safety glitch appears to stop many reps from utilizing it on this rep’s retailer. He says, “The one issues we’re capable of do in-store are begin up new accounts and Web service. That is mainly it.”
Within the letter, this rep says that he was informed by a high-ranking T-Cell govt to not give prospects the “T-charts” that reps give to potential prospects trying to transfer to T-Cell from one other service. Utilizing a chunk of paper or a pill, the rep attracts a “T” down the center. On the left facet, the rep writes what the client’s present plan prices, perks given, and ache factors. On the fitting facet, the rep writes what T-Cell will provide the client, together with prices, telephone promotions, perks like Netflix on us, and enhancements in protection (if any).
T-Cell reps will not be allowed to make use of a specific gross sales device
The thought is to make a fast “apples-to-apples” comparability so the prospect can see what the distinction is between what he has now and what he can have by switching to T-Cell. It is an ideal gross sales device, however the rep who wrote me stated that it can’t be used anymore due to a lawsuit brought on when a buyer’s month-to-month invoice was not what he was quoted on a “T-chart.” The rep wrote, “As a substitute of fixing the problem and being clear with their pricing, they banned us from giving prospects the T-charts and even letting them take photos of them.”
“General, this sequence of coverage shifts is extremely irritating to me and plenty of of my coworkers. We’re prevented from effectively doing our jobs, and we’re usually blamed by prospects for the inconvenient and inconsistent strategies that company has pushed on us.”
-Nameless T-Cell rep working for a Midwest Approved Retailer
“Iconic Telephones” is coming this Fall!
Excellent news everybody! Over the previous 12 months we have been engaged on an thrilling ardour challenge of ours and we’re thrilled to announce it will likely be able to launch in only a few brief months.
