Samsung temporarily suspended all shipments to ensure customer safety. In light of persistent issues with overheating, the company has decided to put the earbuds’ launch on hold while “swiftly re-examining and refining” its quality control processes.
Customers who purchased the Galaxy Buds 3 Professional prior to the stated release date have reported instances where the ear tips unexpectedly tore. As companies typically strive to find the perfect match by adjusting and refining their strategies, a failure to anticipate potential flaws in materials could have resulted in devastating public relations and expensive recalls if the product launch had proceeded unchecked?
Has set a new launch target for August 28, with the uncertainty surrounding whether this represents a tentative placeholder or a firm deadline. The Amazon listing for the Galaxy Buds Pro 3 has been entirely removed from sale.
“To ensure that all Galaxy Buds 3 Professional products meet our stringent quality standards, we have temporarily paused shipments to distributors for a comprehensive quality control assessment before products reach customers.” Samsung Korea had previously issued an apology regarding quality control issues and committed to conducting a comprehensive inspection. Notwithstanding the previous remark, this observation failed to indicate any hindrance.
Samsung advises clients who have already obtained the Galaxy Buds 3 Professional and are experiencing difficulties to reach out to the company directly or visit a Samsung Service Centre for prompt assistance. Additionally, we have revealed an electronic mail dispatched to a pre-order buyer confirming a delay in shipment and advising them to promptly request a cancellation if they wish to do so.
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