Salesforce—forward of its Dreamforce 2025 convention this week—introduced the overall availability of Agentforce 360, its agentic AI platform.
Agentforce was first launched final October, and over the past 12 months, the corporate has added a number of new capabilities to the platform, equivalent to the power to embed brokers in workflows and improved interoperability and governance.
“These milestones have led to Agentforce 360, which transforms Salesforce past CRM — the place brokers don’t simply serve prospects, but additionally empower staff, streamline operations, and collaborate with different brokers,” Salesforce wrote in an announcement.
Agentforce 360 consists of the Agentforce Builder, a growth platform for constructing, testing, and deploying brokers utilizing pure language. It features a unified workspace for all these phases of the event course of, the power to change between a doc-like editor and low-code canvas, real-time previews and reside debugging, and enterprise-grade governance.
Agentforce Builder additionally consists of Agentforce Vibes, an AI coding associate that understands the context of your Salesforce initiatives and may execute duties in your behalf.
Moreover, Salesforce developed a brand new scripting language for controlling brokers: Agent Script. This permits builders to outline guardrails, instrument use, and logic utilizing conditionals, “if/then” guidelines, and hand-offs.
Agentforce 360 consists of hybrid reasoning through the Atlas Reasoning Engine, which permits customers to “stability the inherent creativity of LLMs with the knowledge of structured enterprise logic, enabling extra predictable and dependable agent habits.”
The platform is constructed upon Knowledge 360, a unified knowledge layer for offering brokers with enterprise context from each structured knowledge and unstructured knowledge like PDFs or diagrams. It leverages Tableau Semantics to translate knowledge into enterprise language in order that third-party companions like Databricks, dbt Labs, and Snowflake can entry constant and standardized semantics.
One other essential part of the platform is the Buyer 360 Apps, that are brokers which are embedded instantly into enterprise workflows. A few of the out there brokers embrace Agentforce Gross sales (helps with prospecting, qualification, and quoting), Agentforce Advertising and marketing (helps with creating campaigns, journeys, and belongings), and Agentforce Commerce (offers guided buying experiences to assist improve shopper conversion).
And at last, Agentforce 360 is deeply built-in with Slack, and Agentforce Gross sales, IT Service, HR Service, and Tableau Subsequent floor insights and full actions instantly within the utility. Moreover, Slack has enterprise search performance in order that customers can rapidly get solutions from Google Drive, GitHub, Jira, and different instruments with out leaving Slack.
This builds upon latest updates to Slack that help agentic capabilities, equivalent to its new real-time search API and MCP server.
“The Agentic Enterprise represents a brand new mannequin for work — the place AI elevates individuals fairly than changing them. In an Agentic Enterprise, each crew operates with 24/7 intelligence: gross sales leads are by no means missed, service by no means sleeps, and each worker has an AI associate that helps them transfer quicker and make smarter choices. The result’s a brand new period of productiveness, buyer connection, and progress,” the corporate wrote.
