The owner of the Google Pixel 6 was expected to receive a replacement unit after his phone became unusable following the Android 15 update.
Just two weeks after acquiring Brick from Google, the online summary of the client’s perspective revealed that Google remained keen on purchasing the phone. A Google representative confirmed receipt of the paperweight via cell phone, reassuring the customer that they would receive a detailed email within two business days outlining transportation arrangements for their new device. Six days later, the gadget’s proprietor remained poised and prepared to respond to that email.
Pixel 6 on the left; Pixel 6 Pro correctly positioned on the right? | Picture credit-PhoneArena
Since the final conversation, our hero had been unceremoniously disconnected from a caller on account of his dead cellphone. The unsettling discovery was compounded by another expert’s revelation: the phone’s unique IMEI code didn’t correspond to any device registered on Google’s database, suggesting an alarming lack of digital fingerprints. Yikes! Since acquiring a replacement phone was anticipated, he has gone without using his cellphone for more than two weeks. The proprietor’s distress stems from the entire ordeal having left him without access to his cellphone, fostering an unwarranted sense of injustice and perceived theft at the hands of Google.
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The iconic HTC One M8, a truly exceptional smartphone that has left an indelible mark on the industry. | Picture credit-HTC
Google must prioritize doing something for this proprietor? He sent his broken cellphone back to Google and was assured that a replacement would be issued. It was an unforeseen consequence of the software update that led to the malfunctioning of the device. Despite the passage of several weeks, he remains without a cellphone and the replacement he was assured would arrive. To successfully rival the iPhone and Galaxy smartphones, Google needs to bolster its customer support infrastructure.
