The worldwide launch of the extremely anticipated Nintendo Change 2 on Thursday (fifth) was met with widespread pleasure. Nonetheless, for some clients, the event was marred by experiences of display injury brought on by mishandling through the retail course of, notably at GameStop places.
In line with a report by IGN and firsthand accounts shared on social media, the problem arose when GameStop workers stapled receipts straight onto the console’s packaging. A consumer recognized as Oadhan on platform X (previously Twitter) acknowledged that the staple pierced the field and broken the display of his new Nintendo Change 2. Though GameStop agreed to interchange the unit, the console is presently out of inventory, and the consumer must wait three months for a substitute.
@gamestop stapled the receipt for me and my associates Change 2s to the field.
FML.#nintendo #switch2 #gamestop pic.twitter.com/AXtrgr7y0P
— Oadhan Lynch (@Oadhan) June 5, 2025
Oadhan’s photographs present that the injury was not solely seen on the packaging however had additionally penetrated the display itself. Thankfully, the console remained operational, suggesting that the injury could be restricted to the outer layer of the show.
Different customers reported comparable points. A Reddit consumer named Konflick and one other X consumer, Rudeboy__NYC, each claimed that their consoles suffered the identical kind of display injury as a consequence of stapled receipts. These instances recommend a broader sample of improper dealing with at varied GameStop places.
@gamestop Helo ! My swap 2 has staple holes within the display. They stapled the receipt to the field at 1756 Forest Ave, Staten Island, NY 10303 and it broken the display. @NintendoAmerica pic.twitter.com/aqxPtRgNEs
— Rudeboy (@Rudeboy__NYC) June 5, 2025
Whereas GameStop workers are being blamed for the mishap, criticism has additionally been directed at Nintendo for the design of the Change 2’s packaging. Person AncientArgonaut identified that the console is positioned with its display dealing with upward on the high of the field, protected solely by a skinny layer of cardboard. This design selection makes the system extra weak to exterior stress or unintended injury throughout transport and dealing with.
I knew this could occur – it was a bizarre resolution by Nintendo to have the display sit face-side-up on the very high of the field with solely the skinny cardboard to guard it.
You are going to hear about a number of broken screens within the coming days. They’re in danger simply being stacked in… pic.twitter.com/0l9Bo7GfWR
— Jason (@AncientArgonaut) June 5, 2025
AncientArgonaut warned that extra instances might emerge within the coming days, particularly as bins are sometimes stacked for delivery or storage. The incident has sparked a dialog about retail coaching, product packaging, and duty between producers and sellers.
Because the Change 2 rollout continues, each Nintendo and retailers like GameStop might face growing stress to handle packaging vulnerabilities and implement stricter dealing with protocols to forestall comparable points sooner or later.
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