Customers won’t tolerate excuses when it comes to their digital expectations. Companies rely on their units, applications, and subsidiaries to function in harmony. And these experiences are crucial; should they fail to live up to expectations, the very fabric of each trend-setting group’s success, popularity, and identity is put at risk.
As the scope of IT groups expands to encompass global networks, delivering consistently excellent experiences has become more crucial than ever to achieve? In today’s hyper-connected world, it’s impossible to build and maintain secure, reliable digital interactions when teams are forced to operate across multiple platforms, grappling with disparate tools and incompatible features. A surefire formula for professional disaster.
Fortuitously, there’s a path ahead. By harnessing cutting-edge, data-driven platforms that provide real-time visibility across owned and unowned infrastructure, while also ensuring robust safety and access controls for every user, IT teams can deliver on the promise of truly resilient infrastructure – ultimately fueling more resilient businesses.
In the past year, conversations among chief information officers (CIOs) and chief information security officers (CISOs) have repeatedly highlighted the paramount importance of digital resilience. In today’s digital landscape where more than half of IT leaders manage infrastructure remotely through direct web connectivity, cloud platforms, SaaS, and dispersed teams using personal devices, it’s crucial to reexamine our infrastructure from a fresh vantage point?
Within the realm of this global online community, a distinctive attribute emerges: seamless connectivity across on-premises, service provider, web, and cloud networks, facilitating numerous additional community interactions. By leveraging digital resilience, community administrators can reclaim control over expertise, effortlessly navigating both personal and external elements that shape their community’s dynamics.
Ensuring comprehensive digital resilience necessitates safeguarding the integrity, dependability, and exceptional user experience across your organization’s entire online presence, despite the unpredictable nature of disruptions. Right away, a glance reveals how three distinct Cisco clients are transforming this challenge into a tangible reality.
As the pandemic struck, a leading residence furnishings retailer faced its most pressing interior design challenge yet. As customer reluctance to make individual purchases mounted, the company’s free in-store design services urgently required a digital transformation.
The truth behind the façade was far more complex; a transformation that went beyond mere cosmetic renovations to reveal the depth of the individual’s character. Room & Board introduced the wow issue again to their clients by making a distant buying expertise as compelling as the true factor. Retailer associates now guide customers through immersive digital experiences, utilizing interactive tablets to bring furniture choices to life as they wander through the showroom.
To get a greater sense of how this expertise actually lands, Room & Board leans on to realize full visibility throughout each community connection and each system. With real-time visibility into visitor traffic and software efficiency across multiple domains, beyond the confines of corporate management, companies specializing in digital and 3D design can ensure a seamless and efficient supply chain that drives business success.
“With the ability to monitor, perceive, correlate, and monitor these experiences removes that uncertainty,” mentioned Mark Rodrigue, Senior Community Engineer at Room & Board.
With artificial intelligence-powered monitoring systems operating seamlessly across 22 stores in 12 states, Mark has successfully transformed his business – and his customers’ living spaces – for the better.
The IT administration team for a chain of 740 Mexican restaurants across the U.S., Canada, and Puerto Rico had previously outsourced their company’s network to a third-party provider. The network infrastructure consisted of a complex amalgamation of switches, firewalls, access points, and Wi-Fi controllers sourced from multiple vendors, presenting significant challenges in terms of management and security.
As a result, Qdoba faced significant risks to its very survival. To better support their employees and clients, the organization sought to establish a robust and dependable community platform that harmoniously coexisted with delectable Mexican cuisine. The reply?
“A cloud-based, unified platform centralizes networking, safety, and information management, effortlessly controlled by just two Qdoba IT administrators.”
Cisco’s Qdoba solution harmonizes network management and security capabilities within a centralized, intuitively designed dashboard, streamlining operations for enhanced efficiency. The platform enables seamless continuous monitoring and advanced safety protocols to ensure a secure experience for all members of Qdoba’s global community, whether they’re on-site or remotely. Admins gain unparalleled insight into consumer behavior, leveraging advanced system profiling and the capability to effortlessly integrate any individual with any software within a robust, secure zero-trust framework.
Now, Qdoba’s IT team can focus on addressing data insights from the platform in a timelier manner, leveraging automation to achieve this goal with greater efficiency. Compared to its previous, outsourced community, this digitally resilient community’s annual costs are a significant $300,000 lower. They relish the financial benefits alongside their most piquant salsas.
In today’s digital age where travel information is readily available to everyone, the travel industry has become increasingly competitive. Operating across 26 global locations, the retailer has had to remain agile and responsive to survive. During the pandemic, as travel restrictions limited physical interactions and widespread workplace closures led to 75% staffing cuts, the company’s reliance on expertise became even more crucial in order to provide a superior customer experience and remain competitive.
With a limited IT staff and a 37% decline in budget, Flight Centre migrated from on-premise applications to software as a service (SaaS) to reduce operational costs. For the first time, their business heavily relied on the performance of applications beyond their own data center. The very existence of the enterprise hung precariously in the balance.
“Our clients now have the ability to instantly compare prices with competing agents while shopping for a policy online, right from their mobile devices,” said Chris Locke, Chief Information Officer. “We need to streamline our processes by shipping high-performing functions, enabling our consultants to respond to inquiries promptly and efficiently.”
Flight Centre’s IT department chose Cisco ThousandEyes to ensure a reliable and resilient network connection across multiple continents, available 24/7 without interruption. From a centralised dashboard, directors enjoy a comprehensive overview of the cloud software and leverage community expertise. Visibility into cloud applications and community companies is extended all the way down to individual user connections. As a global organization with international customers, our IT department can swiftly identify and diagnose issues affecting a community or application. In real-time, escalated triage efforts will be delegated to groups tasked with identifying and resolving digital experience issues across all touchpoints.
With the implementation of this cutting-edge innovation, the corporation’s mean time to resolve (MTTR) has significantly decreased. Speed is achieved by resolving points in mere minutes or hours, rendering the traditional pace of days or even weeks obsolete. As travel restrictions ease, Flight Centre is poised for a robust return to form, capitalizing on the unwavering enthusiasm of its loyal customer base to deliver exceptional experiences that fuel future growth and expansion.
As organisations face the complexities of navigating disruption, addressing ongoing safety concerns, and adapting to shifting buyer and employee expectations – often concurrently – a reliable networking platform is crucial for delivering resilience across every aspect of their infrastructure. Will no longer suffice for a WiFi network or Wide Area Network to function efficiently.
The following IT visionaries addressed the challenges of a world space community by fulfilling three core needs:
- Obtaining a comprehensive understanding of both internal and external aspects of their digital ecosystem.
- Ensuring the integration of safety considerations at every community interaction, we tailor our approach to each unique connection.
- Investing wisely requires a keen sense of timing and the ability to adapt quickly to shifting circumstances with unwavering confidence.
By partnering with us, you may also benefit from reliable networking, enhanced security, and seamless end-to-end visibility across any complex environment, allowing your operations to thrive at optimal levels.
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