Mysterious issues with Meta’s ‘software program replaces subject’ have left Quest headsets malfunctioning for weeks, leaving users perplexed and frustrated.

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“Meta has issued an update to alert users that a “software program replacement issue” has been causing Quest 2, Quest 3, and Quest 3S headsets to malfunction.” The corporation clarifies that while “the vast majority” of users can currently utilize their headsets without issue, it remains “proactively committed to addressing the problem for all affected customers.”

Meta’s revised stance on repairs may bring relief to Quest 2 and 3 owners, previously ineligible for fixes due to expired warranties. The corporation has received an affirmation that they had been receiving out-of-warranty services for the issue, and a Meta help forum neighborhood supervisor yesterday stated that Meta’s customer support “should have new guidelines on how to assist customers now.”

Meta confirms software updates affecting “select new Quest 3S devices,” without specifying Quest 2 or 3 headsets, or the affected software version, leaving ambiguity until a revised support website post this week. The corporation announced on December 9th the release of Meta Quest v71, featuring enhanced capabilities such as a refined digital desktop display connection method and keyboard passthrough support in virtual environments.