Wednesday, February 26, 2025

macbook professional – App Retailer log in error message

Simply bought a used early 2011 MacBook Professional and did an entire new reinstall of Sierra 10.12.6 from Bootstick/Web together with all updates later accessible for 10.12.6; I used to be capable of obtain them from the App Retailer with out being signed in.

When attempting to signal straight into the App Retailer I obtained a failure message:
An sudden error occurred whereas signing in. The information couldn’t be learn as a result of it isn’t within the appropriate format.

Further Info:

  • Accessing my App Retailer account from one other MacBook Professional late 2011 with the identical OS isn’t any drawback.
  • Accessing my App Retailer account from my iPad and iPhone isn’t any drawback.
  • Accessing my Mac ID, iTunes and iCloud accounts isn’t any drawback.
  • When signing into iCloud in Preferences the MAC mechanically signed me into the App Retailer (in AppStoreStoreView my Account; it exhibits the e-mail handle at the moment used). Nonetheless when attempting to obtain third occasion apps, the App Retailer requested me to register once more and after doing that the identical failure message happens once more too.
  • No VPN or Virus Software program is put in.
  • I’ve just one Web Community and can’t take a look at with one other one, nevertheless for the reason that drawback is just associated to this one Mac and the opposite one runs high quality, I assume the Community just isn’t the reason for the issue.

What was finished to this point, however didn’t resolve the issue:

  • Log in / Log off
  • Created new App Retailer password
  • Created new Take a look at Person.
  • Used one other App Retailer account.
  • Primary system restart.
  • Restart in Secure Mode.
  • Apple {Hardware} Diagnostics through Web.
  • Time reset from Automated to Handbook.
  • Resetting the Time Zone.
  • Turned off the Firewall.
  • Deleted /Person/Library/Preferences plists for app retailer.
  • Full new Reinstall with Time Machine Backup which is working high quality on my different MacBook.
  • Repeated all of the above listed bother taking pictures steps, with the Time MAchine Set up, drawback stays the identical.

Simply did one other full new reinstall of Sierra 10.12.6 from Boot-stick/Web, drawback stays the identical.

Library/App Retailer/Adoption.plist is definitely offering some extra info and saying that the Mac s/n is lacking. Nonetheless, the Mac system info is displaying the s/n:
adoption.plist Screenshot.png

Additionally the Console is displaying some log information:
Concole log screenshot.png

How can I do away with this drawback and signal into my account once more with this MAC?

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