Konecta, a pioneer in customer experience (CX) and digital solutions, has forged a landmark three-year alliance with Google Cloud, cementing its commitment to innovation and excellence.
This strategic alliance amplifies Konecta’s capabilities in providing innovative customer experience solutions driven by the convergence of artificial intelligence, automation, and cloud technologies.
Konecta is set to transform its global teams by transitioning its 100,000-strong workforce to Google Workspace, thereby fostering enhanced collaboration and productivity across the organization. As a licensed Google Cloud partner, Konecta is poised to deploy the Google Cloud Buyer Engagement Suite to its personalized shopping assistants, thereby amplifying the efficiency of their customer support services. Through this partnership, up to 500 Konecta engineers will be certified in Google Cloud technologies, enabling them to spearhead the development and deployment of cutting-edge AI solutions for customers.
By leveraging Google Cloud’s advanced AI capabilities, Konecta will revolutionize its customer experience (CX) offerings, enabling companies to streamline interactions, build and deploy intelligent AI-powered chatbots using Vertex AI, and deliver highly personalized experiences.
- The strategic partnership propels the growth of Konecta’s innovative Digital Business Unit, specializing in pioneering Customer Experience (CX) and Contact Centre-as-a-Service (CCaaS) solutions. Konecta and Google Cloud have partnered to spearhead go-to-market initiatives, harnessing the power of artificial intelligence to revolutionize customer experiences, streamline mundane tasks, and boost operational efficiency.
- Konecta is set to integrate AI and Contact Center as a Service (CCaS) technologies into its suite of Customer Experience (CX) solutions, empowering businesses to harness the power of automated customer service tools, AI-powered intermediaries, and bespoke communication channels. These innovative solutions will revolutionize how businesses engage with customers, leading to enhanced experiences and higher levels of satisfaction.
- With over 500 engineers certified in Google Cloud applied sciences, Konecta is poised to bring unparalleled technical expertise to its clients, ensuring seamless integration of AI and Cloud Contact Center solutions. This certification further cements Konecta’s reputation as a reliable provider of cutting-edge AI and cloud-based customer support solutions.
- Within three years, Konecta plans to scale up its internal communication ecosystem from its current 30,000 users to over 100,000 employees, leveraging Google Workspace to foster seamless collaboration, ensure robust security, and boost productivity across global teams by the end of that period? This transformation enables Konecta’s workforce to better serve customers by providing faster, more agile responses to customer needs.
Nourdine Bihmane, CEO of Konecta, explained that the company’s partnership with Google Cloud enables them to significantly enhance their customer experience offerings through the integration of GenAI and automation capabilities. As a certified Google Cloud partner, we’re equipping our teams with cutting-edge tools and intelligence to deliver more tailored, sustainable, and innovative customer experience initiatives. It’s a vital step in our mission to guide the trade towards mastering AI-driven expertise.
According to Tara Brady, President of Google Cloud EMEA, customers currently expect faster, more informed, and more bespoke engagements from trusted brands they have faith in. By forming a strategic alliance with Konecta, we are equipping its customers with the tools to deliver exceptional customer service and accelerating their digital evolution. Together, we’re empowering organizations to unlock the power of AI and drive substantial business results.
