Galaxy S25 Extremely activation delays hit pre-order clients

Replace: February 4, 2025 (1:30 AM ET): Xfinity and Metro have now issued an announcement clarifying the scenario. And it feels like customer support can be your finest good friend in each instances.

“Sorry for any confusion. Prospects can activate their telephones as quickly as they arrive. Our help staff can stroll clients by the method if wanted,” an Xfinity consultant informed Android Authority.

Metro additionally issued an announcement to us, confirming that unlocked S25 telephones might be activated on its community:

Simply confirming that clients can convey an unlocked gadget — together with any within the Galaxy S25 collection — and activate it at Metro. If anybody encounters an issue throughout setup, they’ll contact Metro customer support.

Unique article: January 31, 2025 (5:28 AM ET): Xfinity Cell and Metro by T-Cell clients are going through irritating delays in activating their brand-new Galaxy S25 Ultras although they had been first in line to get their pre-ordered models. It seems just like the carriers weren’t capable of sustain with Samsung’s ultra-fast delivery speeds.

Xfinity customers are reporting on Reddit that their freshly pre-ordered Galaxy S25 Ultras are being blocked from activation till at the very least February 5, when the service is anticipated to finish the required system updates to help the gadget. This has left clients questioning the purpose of pre-ordering a cellphone that can’t be used for a number of days.

“Xfinity cellular says their techniques can be up to date to incorporate the S25U by Feb fifth, at which era I can activate my gadget. I’m nonetheless not blissful,” wrote a Redditor, who was beforehand given a February 7 activation date by the service.

It appears the scenario will not be distinctive to Xfinity. Some Metro by T-Cell clients are additionally reporting issues with gadget activation. One buyer mentioned the service knowledgeable them that their present plan was incompatible with the S25 Extremely and supplied them the choice to modify plans. Nonetheless, they didn’t need to make the change.

“I’m having the identical concern with Metro because it says that my present plan will not be suitable. It does appear to present me an choice to modify to a different plan that’s supposedly suitable, however I believe it is likely to be that the community hasn’t been up to date for this cellphone to work on. Fortunately I’ve till the 14 to commerce in my cellphone, nevertheless it’s actually annoying that I gained’t be capable of use it till I’m allowed to activate it,” they wrote on Reddit.

One other Metro buyer discovered a workaround, suggesting that the activation snafu might be bypassed by switching to desktop mode within the cellular browser whereas performing the activation. After finishing the method on a separate cellphone, they had been capable of efficiently activate their Galaxy S25 Extremely on Metro.

“What I did was go to the web site by my different cellphone’s browser. At first, it gave me that very same error in regards to the plan not being suitable. I closed the web page and reopened a brand new tab and altered the web site to desktop mode and redid the swap gadgets course of, and it let me by the second time and was capable of swap to the S25 Extremely,” the consumer defined.

Each carriers’ points look like linked to the truth that the affected clients are utilizing eSIMs, fairly than conventional bodily SIM playing cards. Evidently the networks have but to completely improve their techniques to help the latest flagship gadgets, which formally go on sale on February 7.

As of now, each Xfinity and Metro haven’t acknowledged the issue. We’ll contact the carriers for clarification.