Artificial intelligence is widely regarded as the most discussed specialty of our era, with a remarkable 70% of experts expecting it to have a profound impact on their business operations. While others passionately envision AI’s potential to create a Her-inspired future, the majority of us are more pragmatic: “Grant me seamless access to personalized data, streamline routine tasks, and free up time for creative, innovative pursuits.”
Cisco envisions a transformative era for its Assist Services, where problems are resolved swiftly, effectively, and with precision from the outset.
With generative AI, we can offer highly personalized and accessible self-service experiences to our customers, seamlessly available across all touchpoints and platforms.
The integration provides Cisco engineers with unparalleled abilities, empowering them to excel in their work by offering real-time insights into instance status, including photo analysis directly integrated with case notes, and more.
The non-public assistant for Cisco Technical Support Center (TAC) incidents now offers seamless access to all required resources without requiring you to leave your browser. Bygone are the days when finding answers required a tedious quest through Cisco’s vast knowledge base or a visit to the Assist Case Supervisor’s office. With this integration, you can fully leverage TAC’s mental capital and access expertly curated workflows directly within your browser.
The high-level coding is context-aware. Upon querying the Cisco Assist Assistant, the AI-powered tool swiftly grasps the contextual nuances surrounding the product being troubleshooted, warmly greets the user, and accurately assesses their level of technical proficiency. The software will likely automatically detect and flag potential issues, proactively notify users of critical events, and create detailed, sequential process diagrams. You can seamlessly launch instances open on Cisco.com, instantly add files directly from the product, and initiate a case with the device context pre-populated for enhanced convenience. The software will enable users to record a display screen video of their issue, which they can then effortlessly embed within their case file.
You’ll now be able to enter the site without ever leaving your browser.
The extension is now available from the Chrome Webstore, offering support for cisco.com, the Cisco Safe Firewall, and the 9800 Wi-Fi LAN controller, with additional features to be released soon?
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Regardless of where you seek support, our funding for GenAI-driven advancements is enhancing your proficiency seamlessly. Within the hybrid world, that’s where many of us come together – in Webex Conferences. With GenAI, the scope of inquiry addressed by the Webex Chat Assistant is significantly expanded, enabling you to receive timely and accurate answers more quickly. You’ll receive tailored solutions for ‘how-to’ queries, while our engineers are empowered to dedicate more time to tackling the most intricate challenges alongside you. Additionally, the Webex Chat Assistant has been fine-tuned to anticipate your inquiries based on its understanding of your software, device, and individual persona.
Immediate personalized responses from the Webex Chat Assistant are now available, with further enhancements via GenAI-powered updates scheduled to arrive later this year.
The AI era is set to be defined by sophisticated automation, where individuals will focus on more complex matters. Our internal pilot has successfully integrated GenAI directly into the TAC engineering workflow, effectively demonstrating the concept of a partnership. Upon case creation, the AI Assistant instantaneously produces an insightful summary drawn from the case’s rich knowledge foundation, offering tailored recommendations for optimal next steps, accurately forecasting customer sentiment to ensure seamless experience, and providing in-depth analysis of root cause factors upon case closure. Our skilled TAC engineers provide prompt and consistent support to help customers overcome obstacles more efficiently.
To learn more, watch this video.
We’re empowering professionals by integrating AI-driven tools that enhance their skillsets and streamline workflows.
Our goal is to transition from resolving your problems to delivering actionable results, where we identify the most effective solution and empower you to put it into practice.
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