Increasing its deliberate suite of AI brokers, Adobe launched the brand new Product Help Agent, supposed to simplify troubleshooting and help case administration within the Adobe Expertise Platform for managing buyer experiences.
Introduced June 4 and powered by the now-available Adobe Expertise Platform Agent Orchestrator, the Product Help Agent is meant to lighten operational troubleshooting by offering in-the-moment steerage and case administration throughout the AI Assistant conversational interface. When a consumer asks for assist with making a help ticket, the brand new Product Help Agent gathers related contextual knowledge from logs, metadata, consumer session knowledge, and different sources, to pre-fill the help case. The consumer can view and approve the case earlier than submitting it.
As a part of its enlargement of AI brokers, Adobe has additionally introduced the final worldwide availability of its Information Insights Agent. Constructed on Adobe Expertise Platform Agent Orchestrator, the Information Insights Agent permits customers to question knowledge instantly utilizing natural-language questions reminiscent of “What channels drove probably the most conversations final week.” The agent then builds and delivers a visualization within the Evaluation Workspace with Adobe Buyer Journey Evaluation. Adobe has additionally introduced upcoming brokers to help account qualification, knowledge engineering, web site optimization, and workflow optimization.
