With generative AI transferring from experimentation to execution, the stress is on to show plans into progress. Each buyer I discuss to has finished the homework: their use case lists are in, their priorities are clear, and their pleasure is actual. They’re not asking, “Ought to we use AI?” As an alternative, they’re these use circumstances alongside a quickly evolving AI panorama and asking, “The place can we begin?”
It’s an important query, contemplating {that a} yr in the past constructing an AI agent meant calling in an skilled IT staff. At present, groups in finance, human sources, and communications are constructing their very own utilizing low-code instruments and off-the-shelf AI like Microsoft 365 Copilot. What as soon as took months and weeks now takes hours and minutes, and infrequently matches proper into the instruments they already use. IDC predicts over a billion AI brokers will likely be in use by 2028 as AI shifts from answering inquiries to taking motion at scale.1
Does that imply it’s best to start with brokers? Not essentially. With so many instruments and guarantees out there, deciding the place to start out will be overwhelming. That’s why we created The Enterprise Information to AI Options—that will help you minimize by way of the noise and give attention to what issues: fixing actual enterprise issues with the proper of AI.
Match the answer to your online business objectives
AI isn’t one-size-fits-all. One of the best outcomes come from aligning the suitable AI answer with the precise drawback you’re attempting to unravel. Whether or not your purpose is to spice up productiveness, streamline operations, personalize buyer experiences, or construct one thing completely new, there’s a path ahead. Right here’s how to consider your choices:
Want to spice up staff productiveness and cut back time spent on repetitive duties? Begin quick with assistants
Our latest 2025 Work Development Index Annual Report incorporates a whole lot of perception into how AI is reshaping work. It additionally put a highlight on one thing many staff battle with that may stall an organization’s progress: the infinite workday. The tempo of labor retains accelerating—and for a lot of, which means the day by no means actually ends. Persons are beginning earlier, working later, and staying buried in emails, Microsoft Groups chats, and assembly requests effectively into evenings and weekends.
Clearly, the tempo of enterprise is relentless. Our strategy can’t be. An ideal place to start out is AI assistants. And in case your precedence is to assist your staff be extra productive, off-the-shelf options can ship fast wins. Microsoft 365 Copilot is constructed into the apps your groups already use. Designed for quick deployment and speedy worth throughout totally different roles, Copilot may also help individuals work sooner by summarizing content material, producing drafts, and automating routine work in all capabilities—together with gross sales, advertising, finance, and human sources.
For instance, British Columbia Funding Administration Company (BCI) elevated productiveness by 10% to twenty% for 84% of Copilot customers and elevated their job satisfaction by 68%. The enterprise saved greater than 2,300 person-hours with automation, lowered the time spent on writing inner audit reviews by 30% and saved one month of processing time to investigate 8,000 survey feedback. And XP Inc. makes use of Microsoft 365 Copilot to automate duties, boosting productiveness by saving over 9,000 hours—a 30% enhance in audit staff effectivity.
Battling advanced, guide processes that decelerate operations? Automate with brokers
Whenever you’re able to streamline extra advanced, multistep processes, brokers may also help. These autonomous instruments transcend assistants by taking motion in your behalf—coordinating duties throughout techniques, automating workflows, and supporting enterprise operations at scale.
Brokers are rapidly transferring from experimental to important. We lately launched developments in reminiscence, reasoning, and entry management that make brokers more practical throughout enterprise environments. You possibly can see this in motion in the newest Microsoft 365 Copilot improvements, together with multi-agent orchestration, agent tuning, and deeper integration with on a regular basis apps.
With Microsoft Azure AI Foundry, builders can entry a full stack agent manufacturing unit with capabilities to automate enterprise processes throughout the enterprise. For instance, Fujitsu boosted gross sales proposal productiveness by 67%, enabling their groups to focus extra time on buyer engagement.
We’re additionally investing in open requirements to assist brokers function securely throughout techniques to allow them to scale with your online business, not simply your tech stack. Learn the broader imaginative and prescient for what’s subsequent to learn the way AI brokers are shaping a extra open, linked, and productive future.
Whether or not constructed with low-code or pro-code instruments, brokers can have a big effect throughout groups. Carvana constructed an AI agent named Sebastian to information prospects by way of the automobile shopping for and promoting journey. To constantly enhance Sebastian’s efficiency, they developed Dialog Evaluation Overview Engine (CARE), an AI-powered platform that analyzes 100% of buyer interactions. Collectively, Sebastian and CARE have helped Carvana cut back inbound calls per sale by over 45% in two years, reflecting a smoother, extra environment friendly buyer expertise.
Need to tailor AI to your online business with out ranging from scratch? Lengthen prebuilt options
When you’ve began utilizing Microsoft 365 Copilot, built-in extensibility offers you a option to go additional. With Microsoft Copilot Studio, you’ll be able to join AI to your individual information, fine-tune prompts, and combine performance into your current techniques. This lets you adapt AI to your workflows—with out the time and complexity of constructing one thing completely new.
A living proof is Pets at Residence, the UK’s main pet care enterprise, which used Microsoft Copilot Studio to increase Copilot’s capabilities for its revenue safety staff. By constructing a tailor-made agent that compiles circumstances for human overview, the corporate streamlined inner workflows and expects to drive seven-figure annual financial savings, all with out ranging from scratch.
Trying to create a aggressive edge with one thing actually distinctive? Differentiate with customized AI
When your wants are extremely particular, customization lets you design distinctive options that mirror your group’s DNA. With Azure AI Foundry you’ll be able to construct your individual brokers, prepare fashions along with your information, and create experiences particularly made for your online business.
For instance ABB Group, a world chief in electrification and automation, constructed a customized AI answer known as Genix Copilot utilizing Microsoft Azure OpenAI service to sort out advanced industrial challenges like asset efficiency, power optimization, and emissions monitoring. The end result? As much as 35% financial savings in operations and upkeep, 20% enchancment in power effectivity, and an 80% discount in service calls, all by way of a differentiated, AI-powered expertise tailor-made to their prospects’ wants.
It’s also possible to construct AI options tailor-made to your {industry} utilizing Microsoft’s industry-specific fashions and instruments in Azure AI Foundry. Whether or not you’re in healthcare, retail, manufacturing, monetary companies, or schooling, our Microsoft Trade Clouds present prebuilt information fashions, templates, and AI companies that will help you transfer sooner and ship worth sooner—with out compromising on safety or compliance.
Construct on a basis of belief
As AI turns into extra highly effective, so do the dangers. Enterprise leaders are asking the suitable questions: How can we defend delicate information? How can we guarantee compliance? How can we construct AI techniques which can be honest, clear, and accountable?
At Microsoft, accountable AI isn’t an afterthought—it’s constructed into each layer of our platform. Our strategy is grounded in clear rules: equity, reliability and security, privateness and safety, inclusiveness, transparency, and accountability.
We additionally present the instruments and governance frameworks to assist organizations:
- Shield delicate information in each interplay.
- Detect and reply to rising threats in actual time.
- Implement entry management and compliance insurance policies at each degree.
- Construct person belief by way of transparency and oversight.
Whenever you spend money on AI, you’re not simply investing in innovation—you’re investing in long-term resilience. Meaning selecting a companion who places belief on the middle of each answer.
Make your subsequent transfer with confidence
Whether or not you’re simply getting began or able to scale, Microsoft presents AI enterprise options that meet you the place you might be—and develop with you.
The tempo of AI innovation isn’t slowing anytime quickly. However with the suitable technique, the suitable instruments, and the suitable companion, you’ll be able to transfer ahead with readability and confidence.
1 IDC Data Snapshot, sponsored by Microsoft, 1.3 Billion AI Brokers by 2028, Enterprise Grade and in Manufacturing, US53361825, Might 2025.
