One other nice Cisco Dwell is within the books. Who doesn’t love every week crammed with Cisco innovation, networking, inspiration, and leisure alongside 22,000 of your closest world mates?
AI Was All over the place
From the opening keynote showcasing an spectacular lineup of AI-powered improvements, to the World of Options filled with partaking demos, and numerous alternatives to listen to Cisco consultants on stage, it’s clear that Cisco is constructing the crucial infrastructure for the AI period. Throughout Cisco, together with CX, we’re serving to prospects navigate the shift to agentic AI.
This was the main focus of Chief Buyer Officer Liz Centoni’s, Day 2 Keynote: Remodeling Cisco Buyer Expertise with AI and Human Experience, the place she shared the pivotal position of agentic AI in Buyer Expertise, and the way we’re delivering safety, resiliency, and ease with CX options like Providers as Code. Cisco’s new analysis on agentic AI – The Race to an Agentic Future: How agentic AI will rework buyer expertise – is a superb supply for extra data.
Whereas Cisco Dwell 2024 was AI-focused, it felt like a teaser in comparison with the unimaginable depth of AI innovation I witnessed final week. The expansion of AI is exponential, however as Dr. Vince Kellen, CIO of UC San Diego, shared within the Day 2 Keynote, getting worth out of AI is like selecting olives fairly than grapefruit. With a grapefruit tree, you’re consuming juice in 10 minutes, however with an olive tree it takes 4 months of processing and persistence earlier than you’ll be able to benefit from the olives.
It takes time to grasp your AI use case, design/validate, construct, deploy, undertake, and in the end notice the return in your funding. Undoubtedly extra olive and fewer grapefruit. This was the main focus of my session with Carlos Pereira – Accelerating Modernization and Execution Methods for AI the place we explored the challenges prospects face and the way CX helps them on their AI adoption journey.
I briefly stepped away from CX matters to affix Martin Lund, EVP of the Widespread {Hardware} Group, on stage at IT Management. Collectively, we mentioned making ready for AI-ready infrastructure with Silicon One and emphasised the significance of flexibility, efficiency, and effectivity in modernizing information middle environments. And sure, he actually does carry the newest Silicon One chip in his pocket!
One other spotlight of Cisco Dwell was the Cisco Buyer Achievement Awards ceremony. Winners had been chosen from lots of of nominations of consumers main the way in which in AI-readiness, future-proofed workplaces, digital resilience, and sustainability. We additionally celebrated a number of CX-specific award winners, together with our 2025 CX Buyer Hero of the Yr winner – Joe Gleeson from Intel. Congratulations to Joe and all the opposite buyer award winners!
I’ll shut this publish with gratitude–for the relationships and experiences I’ve gained over a few years at Cisco, my first as chief of CX Americas, and now 19 whole Cisco Dwell occasions. Right here’s to many extra! Bookmark the Cisco Dwell On-Demand Library to see replays from San Diego as they’re added.
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