Powering the way forward for telecom: Microsoft brings agentic AI to life at TM Discussion board DTW

Telecommunications has at all times superior in waves—analog to digital, 3G to 5G, copper to cloud. Right now, a brand new swell is forming on the intersection of TM Discussion board’s Open Digital Structure (ODA) and agentic AI. TM Discussion board’s ODA offers operators a modular, standards-based basis; agentic AI layers on the autonomous choice help that remodel these modules into residing, self-optimizing programs. Collectively, they transfer the trade from reactive operations to proactive, closed-loop experiences. 

Over the previous yr, Microsoft engineers have road-tested that mixture with executives, technicians, buyer help representatives, and builders. No matter geography or market, operators voiced three common priorities: break down operational silos, unlock knowledge’s latent worth, improve effectivity, and speed up innovation with out eroding belief. At TM Discussion board DTW Ignite 2025 in Copenhagen, Microsoft is demonstrating how the complementary relationship between ODA and agentic AI converts these ambitions into measurable enterprise outcomes. 

Microsoft’s subsequent chapter with the Open Digital Structure 

Microsoft has been a hands-on contributor to TM Discussion board initiatives for effectively over twenty years, coauthoring Open APIs, chairing working teams, and donating manufacturing hardened code that turns requirements into deployable options. The ODA has turn into a focus of that collaboration. By aligning Microsoft Azure cloud-native foundations with ODA’s composable blueprint, Microsoft helps operators assemble best-of-breed options with out the drag of proprietary silos. 

Engineering groups from Microsoft work with communications service suppliers (CSPs) and trade suppliers to validate specs, publish reference implementations, and channel area expertise again into the usual. The consequence for operators is quicker interoperability, diminished integration value, and faster time-to-value for brand spanking new digital providers. 

But a standard impediment stays: fragmented observability. Each vendor captures telemetry in another way, leaving operations groups to deploy advert hoc log aggregators and parsers that inflate prices and sluggish incident response. Microsoft’s newest ODA contribution addresses this head-on. 

• ODA Observability Operator (open supply on GitHub)
  The operator prescribes a standard logging contract, integrates with Azure Monitor, and exposes well being knowledge via TM Discussion board nonfunctional APIs. In early trials, carriers shrank the meantime to detect billing anomalies considerably, liberating groups to give attention to proactive optimization fairly than forensic log diving.
• ODA Touchdown Zone for Azure
  Steerage and a finest observe information on infrastructure-as-code templates that hydrate into an ODA compliant atmosphere—coverage, safety, and monitoring.

The “Rising B2B with autonomous brokers” catalyst undertaking, involving gamers like Microsoft, Vodafone, and varied trade companions, leverages the ODA Accelerator to rework B2B gross sales for mid-tier enterprise clients by enabling versatile quoting and commerce via generative AI. It permits versatile quoting and commerce, permitting clients to search out related merchandise utilizing semantic search and create personalized options that meet their particular enterprise necessities, budgets, and timelines. 

These property illustrate a easy reality: requirements solely matter once they migrate from documentation into working code. By operationalizing TM Discussion board steerage, Microsoft accelerates engineering productiveness, slashes integration prices, and strengthens the capabilities of telecoms, in addition to offering a suggestions loop for continuous enchancment. 

Empowering community monetization via community APIs 

By way of our engagement with CAMARA and GSMA Open Gateway, Microsoft has performed a pivotal position in serving to operators monetize their networks through a sturdy accomplice ecosystem. This ecosystem helps the provisioning, aggregation, and routing of community API requests, enabling seamless integration and enhanced performance. Our collaboration with trade leaders equivalent to Aduna, Infobip, and Vonage brings aggregated community APIs on to the Azure Market. This integration grants Microsoft’s international neighborhood of builders and enterprises easy entry to important community capabilities, together with SIM swap detection, cellphone quantity verification, real-time system location, and on-demand quality-of-service controls. Standardized via the CAMARA open-source undertaking—co-led by GSMA and the Linux Basis—these APIs are designed for seamless integration, making certain that operators can effectively use community capabilities to drive innovation and development. 

Giving the community a trusted Copilot 

Anybody who has joined a significant incident convention bridge understands the sense of urgency—and the expense. A number of groups chase clues, minutes really feel like hours, and each second of downtime erodes buyer expertise and model fairness. Community Operations Brokers constructed with Azure AI Foundry supply one other path to profitable resolutions. As Cristina Moura Rebelo, Head of AI Group and Ecosystem Engagement at MEO, describes it: 

“MEO is reworking into an AI-powered techco, infusing AI into key area areas and leveraging innovation and expertise to create a aggressive benefit, enterprise development, and operational excellency. The primary steps made with Azure AI Foundry had been key in unlocking the potential of use instances to streamline operations with ChatGOC and the HekaBot, in a scalable, iterative, and agile method, inside a really brief time period, delivering outcomes and scaled effectivity to the groups. That is our path to changing into an AI-powered techco.”   

—Cristina Moura Rebelo, Head of AI Group and Ecosystem Engagement, MEO

These AI companions ingest real-time telemetry, topology graphs, historic tickets, and vendor manuals; purpose over anomalies; then advocate—and even execute—remediation steps beneath strict guardrails. Each motion is logged, coverage checked, and auditable in order that security and compliance are a part of the operational movement. 

At TM Discussion board DTW Ignite 2025, Microsoft shall be presenting on how we’re reworking telecom operations with agentic AI, and unveiling the Community Operations Agent Framework, a reference structure and dealing pilot atmosphere that operators can discover hands-on. The bundle consists of infrastructure-as-code templates, pattern knowledgebase content material, and step-by-step steerage for integrating Azure AI Foundry with present telemetry pipelines. With these property, communications service suppliers can progress from proof of idea to manufacturing in a matter of weeks—and achieve this with the reassurance that each remediation motion stays inside company threat tolerance. 

Unifying knowledge with the Telco Analytics POC Accelerator 

Knowledge is the gasoline for agentic AI, but it typically sits stranded throughout disparate clusters, knowledge marts, and line-of-business functions. The Telco Analytics POC Accelerator removes that friction, deploying a website particular knowledge property on Microsoft Material full with service assurance, income administration, and subscriber 360 schemas; lineage insurance policies aligned to knowledge mesh rules; and steerage to attach your backend knowledge sources. 

Past core ingestion pipelines, the accelerator gives predefined tables for service assurance, income administration, and subscriber 360, alongside pattern queries and dashboards that floor fast wins. Constructed-in pattern knowledge permits builders to prototype AI workloads safely—accelerating experimentation whereas defending buyer privateness.

When operators achieve management of their knowledge property, they monetize quicker, govern higher, and feed AI fashions richer context. Microsoft gives the launch pad.

“Material allow us to construct on the familiarity, safety, and scalability of Azure. It unites knowledge flows, storage, analytics, and machine studying in a single expertise.”

—Jerod Ridge, Director of Knowledge Engineering, Lumen

This unified method empowers operators to attain real-time insights and smarter choices, driving enterprise development and innovation.

Reimagining enterprise help programs for an agentic world 

Enterprise help programs (BSS) are the business nerve heart of a telco, but many nonetheless really feel like Nineteen Nineties ERP software program: dense menus, arcane codes, and labor-intensive workflows. Microsoft’s agentic BSS proof of idea charts a distinct course. 

At its coronary heart is Microsoft Copilot Studio, which leverages TM Discussion board Open APIs, the Mannequin Context Protocol, and safe software registration to let AI brokers act on behalf of buyer care reps. Think about an agent who says, “Improve Alessia’s plan to limitless knowledge and add a household hotspot.” The AI agent validates entitlements, calculates prorated fees, and triggers fulfilment—no swivel chair required. Subscribers improve within the time it takes to sip espresso.

Microsoft is equally optimistic in regards to the potential of an Order Fallout Agent. As much as 3% of orders stall in fragmented fulfilment chains. The agent displays the queue, diagnoses failure patterns, and both self heals or curates a guided repair. In brief, the Order Fallout Agent turns a perennial ache level into an autonomous, closed loop course of—liberating care brokers to give attention to larger worth conversations and giving clients the seamless expertise they count on.

KPN has prolonged using AI companions to their gross sales operations with Microsoft 365 Copilot. KPN used Microsoft 365 Copilot to boost their gross sales operations, streamlining processes, enhancing buyer engagement, and driving enterprise outcomes.

“From the second a buyer contact turns into a possibility, we hyperlink to that info in Microsoft 365 Copilot for Gross sales, so we will see all related knowledge to organize for a dialog with the client,”

—Pierrette de Leeuw-Koumans, Lead Technology Group, KPN

Copilot gives real-time knowledge evaluation, predictive insights, and automatic workflows, enabling the gross sales workforce to give attention to strategic actions and ship personalised experiences. 

These demonstrations illustrate how BSS complexity can soften away, changed by conversational experiences powered by open APIs and reliable automation. The journey is incremental—operators can begin with a single fallout queue or improve movement and develop outward. 

Momentum stretching from lab to dwell community 

Innovation with out adoption is theatre. Microsoft’s ecosystem companions are translating blueprints into operational features: 

• Microsoft and main BSS suppliers are exploring joint proof of ideas that combine the Telco Analytics POC Accelerator and Observability Operator into subsequent era income assurance workflows.
• PLDT has carried out the Amdocs Buyer Engagement Platform, a sturdy, telco-grade resolution collectively engineered by Amdocs and Microsoft elevate buyer expertise administration. “By combining the AI, generative AI, cloud, and deep telecom experience of Amdocs and Microsoft, PLDT an end-to-end resolution that can drive larger agent productiveness, operational effectivity, and considerably enhance buyer loyalty,” mentioned Anthony Goonetilleke, Group President of Know-how and Head of Technique at Amdocs.
• Nokia’s NetGuard Cybersecurity Dome is offering complete safety for 5G networks, leveraging AI and automation to detect, handle, and reply to threats in real-time.
• Accenture, Tech Mahindra, and different international SIs are collaborating with Microsoft on service choices that speed up deployment of AI-ready knowledge estates—combining migration experience, reference architectures, and operator particular finest practices. 

The breadth of deployments demonstrates that Microsoft’s method scales throughout geographies, regulatory regimes, and community generations. 

Charting step one 

Constructing towards autonomous operations seldom begins with a clean slate. The simplest place to begin is a enterprise second that already issues—whether or not it’s easing congestion at a busy city cell web site or clearing a cussed order backlog. Instrument that situation finish to finish, unify the supporting knowledge, introduce a targeted agent, and monitor the outcomes with self-discipline. Momentum builds rapidly when measurable wins are seen to each engineers and executives. 

Microsoft and its companions stand prepared to assist, whether or not via co-innovation blueprints, fast pilots leveraging the ODA Accelerator for Azure, or structured engagements that mix area experience with change administration. 

Telecommunications stays, at its core, a human endeavor: engineers who safeguard crucial infrastructure, buyer care groups who construct loyalty, strategists who spot the subsequent market alternative. Agentic AI amplifies that experience—it automates repetitive evaluation, highlights hidden insights, and executes effectively understood actions—whereas judgment, creativity, and empathy keep firmly in human palms. By pairing individuals with autonomous help, operators can scale excellence with out sacrificing the personal touch that defines nice service. Microsoft invitations the trade to discover that partnership at TM Discussion board DTW Ignite 2025 and past. 

Be part of the journey 

Study extra by visiting the Microsoft Telecommunications Business hub, the place resolution briefs, buyer tales, and accomplice provides present actionable subsequent steps. Collectively, the trade can flip aspiration into motion and chart the subsequent nice wave of telecom innovation.