TL;DR
- House owners of the first-gen Nest Hub report latest system failures, freezing up in the course of the boot course of.
- Makes an attempt to manufacturing facility reset the {hardware} haven’t been profitable at restoring operation.
- It’s attainable a latest firmware replace might play a job, however Google has but to substantiate something.
How lengthy do you count on your units to final? With one thing like a cellphone, you’ve acquired the specter of bodily injury hanging over it principally on a regular basis, want to fret about its battery deciding to go all explosive on you, and had higher be sure your producer is maintaining with safety updates to maintain hackers at bay. However for good dwelling tech that plugs in, doesn’t depart the security of your own home, and has solely restricted entry to your accounts, is it actually that mistaken for shoppers to count on their units to largely simply carry on working? A rising variety of Nest Hub customers are grumbling about that simply now, as a wave of failures seems to be hitting the good show, and Google doesn’t appear to be doing a lot about it.
The Nest Hub debuted because the Google Residence Hub all the way in which again in 2018, and it’s been fairly effectively supported through the years, getting a significant software program refresh because it moved to Fuchsia and persevering with to behave as an inexpensive answer for controlling your good dwelling. However over the course of the previous week or so, we’ve been recognizing stories of first-gen Nest Hub fashions getting caught on their boot display, and failing to function. Hub proprietor Angela Hopkins acquired a thread operating in Google’s Nest Group, and Reddit customers like Gabi_Social have been reporting the identical points on the positioning’s Google Residence sub.
Affected models seem to hold on the Google “G” when booting, and makes an attempt to manufacturing facility reset the {hardware} appear to be fruitless. In that Reddit account, the proprietor contacted Google help for assist, solely to be turned away as a result of their Nest Hub guarantee was 4 years expired.
There are many totally different ways in which outdated, no-longer-supported merchandise can die. If units depend on connection to an exterior server, as an example, the corporate operating it might ultimately resolve to energy issues down. And whereas it sucks when that occurs, at the least that’s a acutely aware choice that impacts all customers equally. What Nest Hub customers are experiencing right here, nonetheless, has extra of the hallmarks of a firmware replace gone mistaken, which whereas equally ignoble, is a way more irritating method for a product to die.
On Google’s Nest firmware web page, the corporate reveals model 26.20250116.103.2900 as being the latest launch for the Nest Hub, and it seems this software program began heading out throughout the previous month.
We’ve reached out to Google within the hopes of studying extra about what might probably be inflicting these issues, and to see if there’s any method for homeowners to get their good shows operational once more. We’ll replace you with something we hear again.
