Edgar Cervantes / Android Authority
TL;DR
- Google Chromecast (2nd Gen) and Chromecast Audio customers are dealing with points as a result of an authentication error.
- Customers have tried a number of troubleshooting steps, however nothing works, whereas newer Chromecast fashions stay unaffected.
- Google has not but acknowledged the difficulty, leaving customers not sure whether or not it is a bug or an unannounced end-of-life resolution.
Customers of Google’s 2nd era Chromecast and Chromecast Audio units are dealing with vital points right this moment, with their units unable to forged any content material. Studies have been flooding Reddit and different boards, with annoyed customers encountering an error message that forestalls them from utilizing their units.
The problem first gained traction on the r/googlehome subreddit, the place a number of customers shared their experiences of being unable to hook up with their Chromecast (2nd Gen). Different customers within the thread confirmed dealing with the identical drawback, with studies coming from completely different international locations, suggesting that this isn’t an remoted situation.
Customers have tried widespread troubleshooting strategies — restarting, manufacturing unit resetting, reinstalling the Google Residence app, clearing cache/knowledge, and even attempting completely different networks — however none of those steps seem to resolve the difficulty.
Just a few customers are additionally reporting seeing one other variant of the difficulty with an error message that reads: “Untrusted gadget: [name] couldn’t be verified. This may very well be brought on by outdated gadget firmware.” The error message solely supplies an possibility to shut the dialog field, which means customers are fully locked out of casting. (h/t: 9to5Google)
The issue appears to solely have an effect on older Chromecast fashions, particularly the 2nd era Chromecast and Chromecast Audio. Newer fashions, just like the Chromecast (third gen) and Chromecast Extremely, are reportedly functioning with none points.
Naturally, many customers are nervous that Google could have quietly killed off assist for these older Chromecast fashions, successfully bricking them in a single day. Given Google’s historical past of sunsetting merchandise with out a lot warning, this concern isn’t completely unwarranted.
Nonetheless, primarily based on the character of the error message, this appears extra more likely to be a bug slightly than an intentional shutdown. If Google had deliberate to discontinue assist, one would count on an official announcement, or on the very least, a clearer message explaining that the units have been now not supported. The wording of the “Untrusted gadget” error as an alternative suggests some form of firmware verification failure, which might probably be resolved with a server-side repair.
We’ll replace this story if and when Google supplies extra readability. Within the meantime, tell us in case you are dealing with the identical situation and in case you have discovered a workaround.
