At Cisco Black Belt Academy, we’ve persistently positioned a excessive worth on our help tracks to ensure seamless operations for our companions. With our unwavering dedication to superior service, we’re excited to introduce the newly enhanced Assist Observe for FY24.
This improve enriches each degree of this system with a profound understanding of the latest technological developments. Our purpose with these enhancements is to arm our companions with probably the most superior troubleshooting strategies and the excellent know-how required to beat the challenges of in the present day’s technological setting. Let’s dive into the small print of what Assist Enablement at Black Belt seems like:
Stage 1: Foundational Assist Abilities
- Self-Diagnosing Points: Study to determine and troubleshoot widespread issues independently, saving time and sources.
- Preliminary Steps Earlier than Contacting TAC: Perceive the important steps to take earlier than escalating points to Cisco’s Technical Help Middle (TAC).
- Cisco Sensible Account and Licensing: A cloud-based service that helps clients handle their Cisco software program licenses and entitlements. The Assist monitor of the Cisco Black Belt Academy covers methods to arrange and handle Sensible Accounts, in addition to methods to use the Cisco Software program Licensing Portal (SLP) to handle licenses.
- Using Cisco Instruments and Bots: Get acquainted with Cisco’s suite of instruments and bots designed to streamline help processes.
- The way to Interact TAC: Grasp the method of successfully partaking with TAC for extra advanced points.
Stage 2: Intermediate Assist Strategies
- Product Portfolio (Intro to Architectures & Options): Achieve a complete overview of Cisco’s product architectures and options.
- Fundamental Troubleshooting: Construct foundational troubleshooting abilities to handle widespread technical points.
- Finest Practices: Study the perfect practices for sustaining and supporting Cisco merchandise.
- Demo Labs: Interact with interactive demo labs to strengthen studying by way of sensible utility.
- Log Monitoring and Bug Identification: Develop abilities in monitoring logs and figuring out potential bugs.
Stage 3: Superior Troubleshooting and Options
- Deep Dive into Structure Troubleshooting: Discover superior troubleshooting strategies for advanced architectural points.
- Cross Structure Options: Study to troubleshoot points that span a number of architectures and programs.
- Configuration Points & Upgrades: Deal with configuration points and carry out upgrades with confidence.
- Palms-On Expertise Utilizing CTF Missions: Achieve sensible, hands-on expertise by way of Seize the Flag (CTF) missions that simulate real-world situations.
The refreshed Assist Observe content material for FY24 is designed to supply Cisco companions with a structured, complete studying path that addresses each foundational and superior help wants. By incorporating the most recent expertise traits and sensible insights, we be sure that our companions are well-equipped to ship distinctive help and keep clean operations for his or her clients.
Go to the Black Belt Academy in the present day to discover the brand new content material and improve your troubleshooting abilities. Keep forward of the curve with Cisco’s newest help coaching and guarantee your readiness to deal with any problem that comes your manner.
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