Cisco Reside in Amsterdam was unbelievable in some ways, together with the power and deal with AI and tips on how to seize the chance. It was prime of the agenda in each dialog and each session, together with one which I had the nice pleasure of delivering on middle stage with Carlos Pereira, Fellow & Chief Architect, Buyer Expertise at Cisco.
Deal with worth
Considered one of my key takeaways is that we should not view AI as a magic answer or the one answer. As IT leaders, it’s crucial that we deal with delivering enterprise worth, on figuring out the use instances that make sense and can ship return on funding.
And one of the vital compelling use instances for AI is in customer support, and I used to be delighted to speak our viewers by way of a number of the enhancements we’ve got pushed in our personal Technical Help Heart (TAC), utilizing AI. They embrace self-service help with our AI Assistant and predictive {hardware} failure evaluation and remediation – all absolutely automated!
Carlos stepped up the tempo speaking us by way of a number of the further use instances we’ve got recognized in CX, together with utilizing agentic AI to allow hyper-automated provisioning and defending towards ever-expanding cyber threats. He offered insights on the extra dangers that utilizing AI can introduce to your infrastructure and tips on how to mitigate these. And a few essential steering on how to make sure you obtain ROI. You possibly can entry the video replay and the presentation from our session, Accelerating Infrastructure Modernisation and Execution Methods for AI now!
As well as, the remaining recorded periods from Cisco Reside in Amsterdam shall be posted in the On-Demand Library by March 3. Make sure you bookmark the positioning and atone for any recorded periods you might have missed.
My deepest gratitude
I wish to prolong a heartfelt thanks to everybody who made Cisco Reside 2025 in Amsterdam an unforgettable occasion. This consists of our prospects, companions, audio system, and the Cisco Buyer Expertise and Cisco groups. Your enthusiasm, presence, and ongoing suggestions encourage us to maintain innovating and to maintain “Going Past.”
Thanks for being a part of this journey. I look ahead to persevering with our collaboration as we form the way forward for know-how collectively. Please share your ideas on the occasion within the feedback part beneath!
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