Dwell Chat’s seamless integration with ecommerce platforms offers numerous benefits for online merchants. Here are 5 compelling advantages: Live chat capabilities enable customers to instantly interact with representatives, resolving issues and concerns promptly. Intelligent routing streamlines customer inquiries, directing them to the most qualified agents for swift resolutions. Personalized experiences via AI-powered chatbots foster deeper connections, boosting loyalty and repeat business. Real-time analytics empower merchants to track performance, identify trends, and optimize their strategy for enhanced ROI. Proactive issue prevention through automated escalation policies minimizes cart abandonment, ensuring a smoother checkout process.